Technical support is divided into pre-sale technical support and after-sale technical support. Pre-sale technical support refers to pre-sale technical support to help customers when they encounter unsolvable product problems before sale; after-sale technical support refers to the after-sales service provided by the supplier to customers. A form of service that helps users resolve all technical issues that arise when they use the product.
Common technical support includes telephone technical support, on-site service technical support, and so on. Including two aspects, one is technical maintenance, and the other is communication on services.
Before Hong Heshun sells electrophoretic paints, electrophoretic technical engineers will formulate electrophoretic process procedures for customers' product performance requirements free of charge, test performance free of charge, and design coating production lines based on actual data results to ensure that the production lines can meet product performance requirements and capacity requirements . In the normal production process, our technical engineers will provide grooving services and free technical guidance training to ensure that everyone can operate, avoiding the situation that the lack of electrophoresis master can not produce and make goods. At the same time, in the course of enterprise development, Hongheshun's technical team has accumulated hundreds of paint film problems in electrophoresis applications and summarized solutions to various problems. And proficient in the daily troubleshooting and maintenance skills of electrophoresis equipment to ensure that problems in the production process can be handled in a timely manner without delaying the construction period due to delayed production.
Hong Heshun provides 7 × 24-hour technical after-sale guarantee. We will try our best to solve any problems in the electrophoresis of our customers with the fastest speed and the highest efficiency. We will work together with our customers to achieve win-win cooperation and common development.